Processing time
All orders are processed within 1-3 working days after receipt of payment. Once your order has been shipped, you will receive a confirmation email.
Delivery time
Our standard delivery time is 7-10 working days, depending on your location. Please note that unforeseen delays (e.g. customs, local holidays, courier problems) may extend the delivery time.
Shipping costs
The shipping costs are calculated at checkout and depend on your delivery destination.
Shipment tracking
As soon as your order has been dispatched, you will receive a tracking number by email, which you can use to track your parcel.
Delays
If your order is delayed beyond the specified delivery time, please contact our support team at support@clay-shop.com. We will do our best to solve the problem as quickly as possible.
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