When you interact with our website, we may collect the following types of data:
Personal information: Name, e-mail address, billing/delivery address, payment details, telephone number.
Technical data: IP address, browser type, device information, operating system, referrer URLs.
Usage data: Pages visited, time spent on the website, clicks and interactions.
We process your personal data for the following purposes:
For the processing and delivery of your orders.
For sending transaction notifications (e.g. order confirmations, shipping notifications).
For the provision of customer support.
To send marketing communications (only if you have given your consent).
To analyze website performance and improve the user experience.
To fulfill legal and regulatory obligations.
In accordance with the GDPR, we process your personal data on the following legal bases:
Contract fulfillment - to fulfill your purchase.
Consent - if you have subscribed to our newsletter or marketing.
Legitimate interest - to improve our website and to protect against fraud.
Legal obligation - if this is required by law.
We do not sell your personal data. We only pass it on:
Service providers (payment processors, shipping companies, IT providers).
Authorities, if this is required by law.
Company transfers, in the event of a merger, takeover or sale of assets.
We use cookies and similar technologies to:
to save your settings.
To improve the functionality of the website.
Analyze traffic and measure marketing performance.
You can manage or deactivate cookies in your browser settings.
We only store your personal data for as long as is necessary:
Order data: Retention for tax and accounting purposes (up to 10 years in accordance with EU law).
Marketing data: Until you withdraw your consent.
You have the right:
to request access to your data.
Correct incorrect data.
request erasure ("right to be forgotten").
Restrict or object to the processing.
Data portability (to receive a copy of your data).
to withdraw your consent at any time.
To exercise your rights, please contact us at: support@clay-shop.com
If your data is transferred outside the EU/EEA, we will ensure appropriate safeguards (e.g. standard contractual clauses).
We use industry-standard measures (SSL encryption, secure servers) to protect your data from unauthorized access, disclosure or modification.
If you have any questions about this privacy policy or the processing of your data, please contact us:
CLAY
E-Mail: support@clay-shop.com
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